Bilingual Enforcement Complaint Analyst

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must preserve all substantive info, not invent. Remove boilerplate like EEO, legal, application instructions, etc. Also remove duplicated lines, cookie/navigation, etc. We need to extract meaningful content: job description/duties, working conditions, location, bilingual requirement, special requirements, statement of qualifications instructions, final filing date, who may apply, how to apply? Actually instructions say remove application instructions. So we should not include "How To Apply" etc. Also remove EEO, etc. We need sections: maybe "About the role" (intro paragraph), "Responsibilities" (list of duties), "Requirements" (bilingual fluency, language proficiency assessment, special requirements), "Qualifications" (maybe statement of qualifications requirement?), "Skills" (maybe ability to handle multiple assignments, prioritize, etc?), "Benefits" (none given), "Pay" (none), "Schedule" (none). We should only include sections with real content. Let's parse posting: - Intro: "Working at the Cal/OSHA means much more than showing up for a job. You will be able to work on programs that are vital to the health and safety of our community, work force, and the state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, educating employers in best practices, and protecting the health and safety of employees through enforcement of the California Labor Code and regulations will benefit our economy as a whole. Be part of a team that prides itself in making a difference for Californians. What will be the difference that you make for California?" This is about role. - Under direction... description of duties: "Under the direction of the Supervisor I with the Department of Industrial Relations (DIR), Division of Occupational Safety and Health (DOSH), Agricultural Enforcement Task Force and Outreach (AETFO) – Agricultural Hotline/Outreach Unit, the Bilingual Enforcement Complaint Analyst independently performs a wide variety of telephone duties and complex analytical and technical staff work related to, including but not limited to, recording, analyzing, screening and categorizing complaints, accident reports, referrals and inquiries of unhealthful and unsafe working conditions received in the hotline unit. The Bilingual Enforcement Complaint Analyst takes, processes and triages notices/complaints and inquiries of alleged workplace hazards received in the hotline unit, for violations of State’s Safety Orders applicable to provisions of the California Labor Code, California Code of Regulations (CCR) Title 8 Safety Laws, and policies of Cal/OSHA, and assists with providing outreach and education to stakeholders including, but not limited to, community-based organizations and agricultural workers about the DOSH program and rights that DOSH protects. The Bilingual Enforcement Complaint Analyst audits and tracks complaint cases, compiles statistical data, and prepares reports and correspondences for management review; and performs all work in accordance with DIR-DOSH policies, DOSH Compliance Policy and Procedure Manual, Directives, and Memorandums. The incumbent is responsible for providing information on the Cal/OSHA program explaining the Cal/OSHA complaint process and employees right to file complaints of workplace hazards to complainants and the general public." - Bilingual requirement: "THIS POSITION IS DESIGNATED AS BILINGUAL (SPANISH) AND REQUIRES ORAL FLUENCY IN SPANISH AND ENGLISH. THE INCUMBENT WILL BE REQUIRED TO UTILIZE BILINGUAL SKILLS AT LEAST TEN PERCENT (10%) OR MORE OF THE TIME WHILE PERFORMING THE DUTIES OF THIS POSITION. THIS POSITION IS ELIGIBLE FOR ADDITIONAL COMPENSATION AFTER THE INCUMBENT PASSES A BILINGUAL (SPANISH) LANGUAGE PROFICIENCY ASSESSMENT." - Working Conditions: location, office description, travel, etc. - Special Requirements: "The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired. Fluent in spoken English and Spanish. The position requires fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency assessment prior to being hired." - Statement of Qualifications (SOQ) required: instructions: no more than two pages, one-inch margins, size 12 Arial font, include question prior to response, etc. Also list questions: "Describe your ability to handle multiple assignments at one time, prioritize your workload, and manage deadlines. What skills do you believe are most critical to be successful in this position? Please describe your experience using those skills. Please describe your work experience as part of a team and how you developed position working relationships with peers, colleagues, and management." - Final Filing Date: 10/14/2026 - Who May Apply: list of eligibility categories. We need to remove application instructions (How To Apply, Required Application Package Documents, etc). Also remove EEO, etc. We need to keep substantive info: duties, responsibilities, requirements (bilingual, language assessment), qualifications (SOQ requirement and questions), maybe skills (the SOQ questions ask about skills). Could treat those as "Skills" section? But they are part of SOQ instructions. Could put under "Qualifications" or "Skills". The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content. - About the role: intro paragraph about Cal/OSHA mission. - Responsibilities: list of duties (the bullet-like sentences). We'll convert to

• . - Requirements: bilingual fluency, language proficiency assessment, special requirements (fluency in Spanish, need to pass test if no record). Also maybe mention travel? That's working condition. - Qualifications: Statement of Qualifications requirement and maybe the questions? Actually qualifications could be the SOQ requirement and the questions that ask about skills/experience. Could also include "Must be reachable on an employment list, have transfer eligibility or have reinstatement eligibility." That's eligibility. - Skills: maybe the skills asked in SOQ: ability to handle multiple assignments, prioritize, manage deadlines, critical skills, experience using those skills, teamwork, developing working relationships. - Benefits, Pay, Schedule: none given, so omit. We also need to include location/working conditions? Could be part of "About the role" or a separate section like "Working Conditions" but not in allowed headings. Could fold into About the role or Responsibilities? Probably include in About the role as extra paragraph. We must not repeat job title as heading. Not include Job ID. We must not include boilerplate like EEO, legal, application instructions, etc. We must preserve all substantive info; do not invent or summarize away detail. We need to output only HTML fragment. Let's craft:

  About the role

  Working at Cal/OSHA means more than showing up for a job; you will work on programs vital to the health and safety of the community, workforce, and state. The role emphasizes teamwork, collaboration, diversity, educating employers on best practices, and protecting employee health and safety through enforcement of the California Labor Code and regulations, benefiting the state economy. You will be part of a team that prides itself on making a difference for Californians.

  Maybe also include location and working conditions: Could add another paragraph under About the role: "The position is located at the Division of Occupational Safety and Health Agricultural Hotline/Outreach Unit – Los Angeles Office, 320 W. 4th Street, 9th floor, Los Angeles, CA 90013-1954. Work occurs in an air‑conditioned low‑rise office with natural and artificial lighting, in a cubicle setting. Extensive computer use is required for drafting documents, research, and email communication. Regular statewide travel for trainings, meetings, and outreach events, including overnight stays, is expected." That seems substantive.

  Responsibilities

  • Perform a wide variety of telephone duties and complex analytical and technical staff work, including recording, analyzing, screening, and categorizing complaints, accident reports, referrals, and inquiries of unhealthful and unsafe working conditions received in the hotline unit.
  • Take, process, and triage notices/complaints and inquiries of alleged workplace hazards received in the hotline unit for violations of State Safety Orders applicable to the California Labor Code, CCR Title 8 Safety Laws, and Cal/OSHA policies.
  • Assist with providing outreach and education to stakeholders (community‑based organizations, agricultural workers) about the DOSH program and the rights it protects.
  • Audit and track complaint cases, compile statistical data, and prepare reports and correspondence for management review.
  • Perform all work in accordance with DIR‑DOSH policies, DOSH Compliance Policy and Procedure Manual, Directives, and Memorandums.
  • Provide information on the Cal/OSHA program, explaining the complaint process and employees’ right to file workplace‑hazard complaints to complainants and the general public.

  Requirements

  • Oral fluency in both Spanish and English; the position is designated bilingual (Spanish).
  • Must utilize bilingual skills for at least 10 % of work time.
  • Eligible for additional compensation after passing a bilingual (Spanish) language proficiency assessment.
  • If the State of California lacks a current record documenting Spanish fluency, you must successfully pass an approved language fluency test/assessment prior to hire.

  Qualifications

  Applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility to be considered. A Statement of Qualifications (SOQ) is required; applications without an SOQ will not be considered. The SOQ must be no more than two pages, with one‑inch margins, using 12‑point Arial font, and must include the question preceding each response.

  Skills

  • Ability to handle multiple assignments simultaneously, prioritize workload, and meet deadlines.
  • Identify the skills most critical for success in this position and describe experience using those skills.
  • Demonstrate experience working as part of a team and developing effective working relationships with peers, colleagues, and management.
  We should not include Pay/Benefits/Schedule. Check for any duplicated content: we have covered duties, bilingual, location, SOQ, eligibility, skills questions. We must not include boilerplate like "This posting may be used to fill future vacancies..." etc. That's not substantive? It's maybe minor metadata; we can drop. We must not include "Final Filing Date: 10/14/2026". That's substantive; maybe we should include it somewhere. Where? Could be under About the role or a separate section like "Important Dates". But not in allowed headings. Could add a paragraph under About the role or maybe under Qualifications? The instruction says include a section only when posting has real specific content for it. The final filing date is specific content; we need to preserve it. Where to put? Could add a

  under About the role or maybe a separate

  Important Dates

  but not allowed headings. The allowed headings list does not include "Important Dates". So we must fold it into an existing section. Perhaps add a sentence in About the role: "Applications must be received or postmarked by the final