Bilingual Employee Recovery Support Specialist

Your Responsibilities

• Communicate and build relationships with injured employees by explaining the Workers’ Compensation process, their responsibilities and the roles of the Injury Counselor, insurance claims adjuster and treating physician.
• Use claim tracking software to document conversations and maintain a comprehensive electronic file of communications and activities related to each claim.
• Set reminders for follow up claim activities and ensure these are completed timely.
• Report information accurately and promptly to the appropriate insurance carrier.
• Communicate with the claim adjuster, sharing information to ensure appropriate handling of each claim.
• Contact the treating physician following the injured employee’s appointment to obtain diagnosis, work restrictions and treatment plan when needed.
• Maintain contact with the injured employee and respond to any questions or concerns regarding their recovery.
• Act as liaison between all parties to ensure timely return to work.
• Provide program updates to leadership.
• Participate in periodic claim reviews with claim adjusters.
• Participate in training opportunities.

Qualifications

• Able to speak Spanish and English fluently.
• Motivated self-starter with willingness to learn and ability to work independently.
• Strong verbal and written communication skills.
• Customer service experience preferred.
• Bachelor’s in psychology preferred but not required.
• Strong problem-solving skills with the ability to make decisions in accordance with department standards.
• Must be trustworthy and can handle highly confidential information with the utmost care and discretion.
• Ability to multi-task and track the status of assigned claims to a successful and timely completion.
• Ability to organize and prioritize a heavy workload to meet deadlines.
• Computer and Internet proficiency.
• Previous experience with Workers’ Compensation a plus but not required. Will train.