Bilingual Dental Call Center Representative

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Schedule

Monday-Friday (8AM-4:30PM)

About the role

Are you ready to make a difference in the lives of others while working in a supportive and collaborative environment? As a Bilingual Dental Contact Center Representative at Legacy Community Health, you'll be at the heart of our mission, connecting with patients and ensuring they have a positive experience every time they reach out to us.

Key Responsibilities

• Embrace a positive attitude and a sense of ownership in every interaction.
• Greet callers warmly and provide information based on the purpose of the call and script requirements.
• Conduct outreach and general outbound calls to assist our community.
• Find solutions to questions and provide an amazing contact experience for every caller.
• Manage patient appointment scheduling and referrals with precision and care.
• Respond to customer emails and other non-phone inquiries efficiently.
• Complete data entry, call logging, and reporting tasks accurately.
• Perform other duties as assigned, contributing to our team's success.

Minimum Qualifications

• High school graduate or equivalent required.
• Medical Assistant experience or clinical office support experience highly preferred.
• Customer service oriented.
• Pleasant, professional, and articulate phone voice.
• Ability to handle multiple incoming callers/patients, tasks and responsibilities.
• Strong verbal and written grammar skills.
• Accurate keyboard typing, data-entry and mouse navigation skills.
• Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
• Patient scheduling experience.
• Strong knowledge in Medical Terminology.
• Bilingual English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

• Approachable & Collaborative
• Driven & Committed
• Perceptive & Thoughtful Communicators