Bilingual Debt Collector - Clearwater, FL

Responsibilities

• Manage and collect outstanding debts making phone calls to Spanish speaking consumers.
• Initiate contact with Spanish speaking debtors to discuss their outstanding balances, negotiate suitable payment plans, and offer alternative resolutions for repayment.
• Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), while conducting debt collection activities.
• Maintain accurate and up-to-date records of all communication and collection activities, including payment arrangements or settlements reached with debtors.
• Conduct thorough research on debtors' financial situations, payment histories, and credit records to better understand their ability to pay and develop appropriate collection strategies.
• Handle debtor inquiries or disputes in a timely and professional manner, working towards satisfactory resolution while protecting the interests of the organization.
• Prepare regular reports on debt collection activities, including outstanding balances, volatility, payment trends, collection performance, and recovery rates for management review.
• Review and evaluate existing debt collection processes, adhering to compliance requirements to enhance overall efficiency and effectiveness.
• Collaborate with management to resolve complex debt collection cases.
• Provide exceptional customer service by responding to both English and Spanish speaking, debtor inquiries promptly, addressing concerns, and maintaining professionalism and empathy throughout the debt collection process.

Requirements

• High school diploma or equivalent.
• Fluent in both English and Spanish. Speak, read and write both languages.
• Proven experience as a Debt Collector in a third party environment with a strong track record in meeting collection targets.
• Solid understanding of debt collection laws, regulations, and best practices, including the FDCPA.
• Excellent verbal and written communication skills, with the ability to negotiate effectively, handle difficult conversations, and maintain professionalism at all times.
• Strong organizational and time management skills to handle multiple accounts and prioritize collection activities efficiently.
• Ability to analyze financial information, enabling the development of appropriate collection strategies.
• Demonstrated ability to build and maintain professional relationships with debtors while achieving successful debt recovery.
• Proficiency in using debt collection software, MS Office suite, and customer relationship management (CRM) tools.
• High level of integrity, discretion, and ethical standards while conducting debt collection activities.
• Strong problem-solving skills, resilience, and composure when faced with challenging or confrontational situations.

Benefits

• A 401(k) plan.
• BC/BS medical, dental, vision coverage.
• CASUAL DRESS CODE.

Pay

$18.00 - $23.00 per hour.

Schedule

No evenings or weekends.