Bilingual Customer Support Specialist | Onsite-Pittsburgh

About the role

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Its two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma‑to‑patient cloud, offering a digital concierge service for patients prescribed branded medications with transparent low prices, free home delivery, and world‑class support. The company is a highly collaborative team of builders and operators who invent new ways of working in an industry that has historically resisted innovation. Joining Blink means contributing to a mission that impacts people at the intersection of healthcare and finance, driving impact across millions of new patients each year while building a generational company through a relentless learning, curious, and collaborative cross‑functional team.

Responsibilities

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets. Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements

• Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top‑notch patient care
• Ability to work with peers in a team effort and cross‑functionally
• Strong technical aptitude and ability to learn complex new software
• Employees must hold all active licenses and registrations required for the role under applicable state law and as may be required by business necessity

Benefits

• Health, Dental & Vision – Multiple plan options from day 1
• Well‑being Support – Employee Assistance