Bilingual Customer Support Representative II (Spanish/English)

ECHO Incorporated is an industry leader in developing and manufacturing high‑performance, professional‑grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team committed to collaboration, innovation, creativity, and high‑quality products that make the brand globally competitive.

Responsibilities

• Serve as the main point of contact for assigned dealer accounts, building strong professional relationships.
• Respond promptly to phone and email inquiries, providing accurate troubleshooting and effective solutions.
• Process and review orders, credits, and related account requests with a high level of accuracy and timeliness.
• Resolve moderately complex issues using established procedures and escalate advanced issues as appropriate.
• Communicate resolutions and next steps clearly and professionally to internal and external stakeholders.
• Uphold ECHO’s brand and service standards through consistent, high‑quality communication.
• Follow all company programs, policies, and procedures.
• Perform other duties as assigned by management.

Requirements

• 3+ years of customer service experience, preferably in a high‑volume B2B or B2C environment.
• Strong problem‑solving skills with the ability to interpret and follow established guidelines.
• Excellent verbal and written communication skills.
• High level of organization, accuracy, and attention to detail.
• Ability to work effectively in a team environment.
• Flexibility and adaptability to evolving customer and business needs.
• Proficiency with standard office software and CRM tools.
• Bilingual Spanish/English is required.

Qualifications

• High School Degree or GED is required.

Benefits

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid time off
• 5% 401(k) match
• Tuition reimbursement
• Yearly bonus potential

Pay

$23.00 per hour, based on experience and qualifications.

Schedule

Hybrid position offering flexibility to work from home and on‑site at the Lake Zurich facility.