Bilingual Customer Service Specialist (Spanish)
About the role
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Specialists promptly resolve customer concerns to ensure maximum satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. The role involves achieving excellent customer service while consistently meeting the store’s sales goals. This position is located at Store #2394: 11659 Hwy 70 West, Clayton, NC 27520.
Duties involve contact with customers (including minors), handling cash and payments, accessing electronic equipment and personal information, and managing store merchandise. A criminal history review is required to protect the business, its operations, reputation, and the safety of customers, staff, and the public.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
- Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
- If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
- High School diploma or GED
- At least one (1) year of experience working in a delivery, retail, or customer service position
- Previous work experience selling paint and paint-related products
- Previous work experience operating tinting and mixing equipment
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our people through rewards, benefits, and flexibility to enhance health and well-being, career development opportunities, and an inclusive team environment.
Benefits
A general description of benefits offered can be found at http://www.myswbenefits.com/. Benefits include retirement, health care, total well-being programs, and commuter support.
Pay
Compensation decisions are dependent on factors such as skill sets, experience, training, and business needs. The wage range for this role takes into account these considerations and has not been adjusted for geographic differentials.