Bilingual Customer Service Representatives (Pipeline)

About the role

Kemper is seeking bilingual (Spanish/English) professionals to assist with policy inquiries and changes. The contact center operates from 8:00am to 8:00pm CST, with rotating Saturdays from 8:00am to 5:00pm approximately every 3 weeks. Training lasts 6 to 8 weeks, Monday to Friday from 9:00am to 5:30pm CST.

Responsibilities

• Review policy information to ensure it meets underwriting guidelines.
• Process policy-related inquiries for insureds, agents, and lien holders.
• Provide superior customer service and solutions within company guidelines.
• Periodically attend office-based training or meetings as needed.

Qualifications

• High school diploma or GED.
• 6 months previous customer service experience required.
• Call Center and/or insurance-related experience preferred.
• Fluent Spanish/English communication skills preferred.
• Pleasant telephone demeanor and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.

Benefits

This position will be working CST hours and requires PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5%. Successfully completing all required new hire training as per Departmental guidelines is also a requirement.