Bilingual Customer Service Representative - North Carolina, USA

About the Role

At AnswerHero, we've been the trusted voice behind thousands of growing businesses since 2010. We're not your typical call center — we don't do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard. If you're a compassionate communicator who values meaningful conversations and wants a career, not just a job, we want to hear from you!

As a Bilingual Phone Operator at AnswerHero, you'll be the first voice our clients' customers hear, a role that carries real impact every single day.

Responsibilities

• Answering inbound calls promptly and professionally on behalf of our business clients
• Communicate fluently in both English and Spanish
• Take accurate, clear messages and relay them to clients in real time
• Schedule appointments and provide general client support per client instructions
• Follow client-specific call-handling instructions with care and consistency
• Deliver a warm, efficient, and courteous experience on every call

Requirements

• Fluency in both English and Spanish (verbal and written)
• High school diploma or equivalent
• Strong empathy, active listening, and professional telephone manners
• Attention to detail and the ability to type accurately while on a call
• Reliable internet and dedicated workspace to ensure a professional setting
• Dependability — consistent attendance is essential in a 24/7 operation
• Availability to work at least one weekend day

Benefits

• Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.
• Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.
• Supportive Team Environment: You'll feel connected and appreciated from day one.
• Meaningful Work: Every call you take has a direct impact on real business.
• Competitive pay + bilingual premium — your Spanish skills are a valued asset, and we pay accordingly
• Flexible Setup: Remote-friendly options available.

Benefits (Full-time Employees)

• Medical, dental, and vision insurance
• Accrual-based Paid Time Off (PTO)
• Paid federal holidays per year
• Company-provided equipment