Bilingual Customer Service Representative I - Spanish - Staten Island, NY

Requirements

Maximus is seeking a Bilingual Customer Service Representative I (English/Spanish) to join our team in Staten Island, NY. In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage.

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.
• Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients.
• Absorb and maintain assigned special projects.
• Works in assigned special projects.
• Maintain Certified Application Counselor CAC active certification.
• Conduct Certified Application Counselor (CAC) tasks in select counties.
• Maintain updated knowledge of the New York Medicaid Choice Project.
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
• Perform other duties as assigned by Management.

Minimum Requirements

• A high school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Ability to speak, read, and write in English and Spanish fluently.
• Prior work experience in customer service, data entry, and/or data processing.
• Experience working with MS office applications (Excel, PowerPoint & Word).
• High school diploma or GED required.
• 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Ability to speak, read, and write in English and Spanish fluently.
• Prior work experience in customer service, data entry, and/or data processing.
• Experience working with MS office applications (Excel, PowerPoint & Word).

Preferred Requirements

• Intermediate to advanced proficiency with MS office applications (Outlook, Excel, PowerPoint & Word).
• 2+ years of experience in customer service or related position.
• Experience with New York Medicaid.