Bilingual Customer Service Representative - Claims Processing (Spanish)

About the role

We are seeking a dedicated and customer-focused Bilingual Customer Service Representative I – Hazard Claims to join our Loan Servicing Department.

Responsibilities

• Handle incoming phone calls and customer inquiries related to hazard claims processing
• Guide borrowers through the hazard claims process, including obtaining required documentation and ordering inspections
• Track, document, and follow up on claims to ensure timely completion according to Agency guidelines
• Work within required timeframes to process incoming claims requests and inspections
• Maintain professional, friendly, and helpful interactions with IHFA borrowers and team members
• Provide additional support and complete other duties as assigned by leadership

Requirements

• 6 months to 1 year of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
• Previous customer service or call center experience preferred
• Ability to work independently, organize, prioritize, and manage multiple responsibilities
• Strong attention to detail and problem-solving skills
• Able to maintain excellent customer and team relations at all times
• Strong communication skills and proficiency in Microsoft Office programs preferred
• Bilingual in Spanish/English required

Pay

Salary Description $19.00