Bilingual Customer Service Rep - Remote (Must live near McAllen, TX)

Requirements

This position is a Remote - Work at Home, Customer Service position. However, you must reside within a 75-mile radius of McAllen, TX and be able to physically pick up your equipment at our office located at McAllen, TX.

• Collect information from customers and clients
• Enter data into the central database
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Retrieve data as requested
• Maintain and update the database system as necessary
• Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries
• Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
• Attention to detail, ability to multitask is required
• Meet Quality Assurance (QA) and other key performance metrics
• Track and document all inquiries using the applicable systems
• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
• Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Minimum Requirements

• A High School Diploma or GED
• At least six (6) months of customer service/secretarial/telemarketing experience
• Ability to speak and read English and Spanish clearly, professionally, and fluently
• Ability to type a minimum of 20 WPM (words per minute)
• Ability to comply with moderate computer usage
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment