Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

Applications for this role will not be accepted from residents of AK, CA, CT, CO, DE, HI, IA, IL, IN, MA, MD, ME, MI, MN, NC, ND, NH, NJ, NY, OH, OR, PA, RI, VT, WA, WI, Washington DC, or outside of the United States.

About the Role

TTEC supports a number of government contracts for both long-term and short-term assignments. We are building an Emergency Response Team to be called on in the event of a natural disaster and be ready to go within about 48 - 72 hours’ notice. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support US residents when they are at their time of need.

Responsibilities

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email, or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Requirements

• 6 months or more of customer service experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• Bilingual in English and Spanish
• Must be a US citizen (required for US government assignment support)

Technology

• High-speed internet (> 25 mbps)
• While we recommend a USB wired headset, you may be able to use an existing headset (except for Bluetooth headsets)
• Smartphone or another device that runs iOS or Android (e.g., iPad) for daily log-in

We will provide a computer to be used for the duration of this project.

Pay

Base wage of $17.75 per hour plus an additional $5.09 per hour for the first 40 hours in lieu of health benefits for this temporary role.

Benefits

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• From your first day in training, through individualized webcam-enabled engagement and coaching, to thousands of free courses to support your career growth

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.