Bilingual Customer Service/Collector

Duties/Responsibilities

• Provide excellent customer service to create memorable experiences.
• Advise customers of necessary actions and strategies for debt repayment for repayment of debts.
• Answer customer questions regarding problems with their accounts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail or telephone, also talk with customers at payment window.
• Miscellaneous clerical duties such as answering correspondence and drafting letters.
• Perform skip tracing to locate assets and consumers.
• Negotiate repayment with consumers by form of payment in full, settlements and/or payment arrangements and ensure a positive resolution and client satisfaction.

Qualifications

• Must speak Spanish and English.
• Two years of collection and skip trace experience preferred, but not required.
• Excellent communication, negotiation, active listening, and complex problem-solving skills.
• Ability to work in a fast-paced, goal-oriented team environment while ensuring compliance with all company, client, state, and federal regulations.
• Strict attention to detail and the ability to multitask and effectively prioritize workload.
• Maintain a calm demeanor when confronted with difficult situations.
• Demonstrated proficiency with computer equipment and systems including MS Office.