Bilingual Customer Service and Rebate Processing Specialist
About Our Client
The organization operates within the energy transformation and efficiency sector, addressing complex challenges such as load flexibility, electrification, and carbon reduction. Focused on clean energy solutions, it supports utilities across the U.S. by providing knowledgeable customer support and managing utility program portfolios. The company emphasizes impact-driven services and is led by women, contributing to the evolving energy landscape.
About the Opportunity
The Bilingual Customer Service and Rebate Processing Specialist plays a crucial role in supporting the organization’s business processing team by managing application processing and delivering customer service. This position directly contributes to improving efficiency, speed, and quality of program administration while ensuring a positive customer experience, thereby supporting the organization’s mission to facilitate clean energy initiatives.
Responsibilities
- Provide basic troubleshooting and recommend solutions
- Enter data into various database applications
- Compile, sort, interpret, and verify data and sourcing documents
- Maintain electronic and hard-copy filing systems for applications, rebates, and supporting documents
- Communicate effectively with other departments to service customers
- Respond to customer emails and phone calls
- Deliver exceptional customer service in a customer-centric environment
- Safeguard confidential customer information
- Provide peer training and job shadowing support as assigned
- Support any program within the department as needed
- Complete other duties as assigned
Requirements
- High school diploma or equivalent
- Fluent in English and Spanish
- Availability for 8-hour shifts between 8 am and 6 pm
- Minimum of 6 months related call center experience
- Proficiency in 10-key data entry
- Experience with Microsoft Word, Excel, and Access
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Positive, customer-friendly attitude
- Ability to follow directions
- Reliable high-speed internet connection with minimum recommended speeds
- PREFERRED: Experience in data entry processing and customer-centric call center environment, experience in energy efficiency or utility fields
Pay Range and Compensation Package
Base salary range: $17/hr to $20.39/hr
Eligibility for discretionary annual bonus
Final compensation based on experience, education, and location
Benefits & Perks
- Three weeks of paid vacation annually
- Paid holidays
- 401(k) retirement plan with employer match
- Medical, dental, and vision coverage
- Parental leave
- Employee assistance program
- Commuter benefits
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.