Bilingual Customer Service Agent

AnswerNet is the brand name for the AnswerNet family of companies, operating more than 20 contact centers within the continental United States and Canada. We provide a range of services including telephone answering, appointment setting, customer support, third-party verification, sales, lead qualification, market research, and other contact management solutions. With over 10,000 satisfied clients, we process more than 125 million interactions per year.

About the role

We are looking for remote, customer-oriented service representatives to provide high-level customer service solutions. You will handle consistent inbound calls for assigned programs or projects, and outbound calls if necessary, using tools provided by AnswerNet and the client to document all customer interactions while maintaining integrity and adhering to company policies.

Responsibilities

• Typing and data capture/entry
• Customer service
• Maintaining a working knowledge of campaign products, services, and promotions

Requirements

• At least one year of call center experience, including use of an automatic dialer and call scripting (required for remote candidates—no exceptions)
• Clear, professional, and friendly voice
• High-level people skills, active listening, and strong communication skills
• Outstanding attendance and punctuality
• High school diploma or GED
• Basic computer skills and computer literacy
• Spanish/English bilingual is a plus

Work-from-home requirements

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected headset
• Webcam
• A quiet, dedicated workspace free from distractions, including pets and children

Pay

$17.50 per hour

Schedule

• Full-time and part-time positions available
• Monday–Sunday, open availability, various shifts