Bilingual Customer Sales Associate (English - Spanish)

Job Summary

Job Location

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationships with our Spanish-speaking customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our “Brick and Click” business model

Qualifications

• Experience: Minimum of 2 years of relevant experience in food service / retail / customer service
• Education: High school diploma or GED, or equivalent combination of education and experience
• Knowledge, Skills, & Abilities: Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools; strong analytical and problem-solving skills; strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way; demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment; ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence; service leadership approach with a demonstrated desire to exceed expectations
• Language Skills: Business Proficiency in English and Spanish is required
• Physical Demands: Work is performed while standing and/or walking, up to and including 9 hours/day; requires the ability to communicate effectively using speech, vision, and hearing; requires the regular use of hands for simple grasping and fine manipulations; requires regular bending, squatting, crawling, climbing, and reaching; requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.