Bilingual Customer Care Representative

About the role

AlphaBEST Education provides extended-day, summer, and enrichment programs designed to inspire and engage students as they discover and learn beyond the school day in a fun, safe environment.

Responsibilities

• Talk with the families of current students to answer questions about our programs and guide them to the appropriate resources to enroll their child or children.
• Work within the student management system to help resolve billing-related questions.
• Deliver an exceptional customer service experience with every phone call and interaction.
• Resolve customer concerns when questions or concerns arise regarding programs, registrations, our student management system, accounts, and billing.
• Showcase AlphaBEST's core values to our customers.
• Build customer loyalty.
• Complete reports regularly that provide leadership with a picture of your area of responsibility.

Requirements

• Bilingual in English and Spanish
• An obsession to make every customer happy
• Excellent verbal & written communication skills
• Two years' experience and a proven track record of impeccable customer satisfaction
• Ability to exhibit our core values: Drive Change, Value Connection, Have Fun, Put Children First, BEST at What We Do, Lead with YES, and Make it Right

Qualifications

Starting at $20/hour up to $22/hour depending on level of experience.

Hours: Monday-Friday with working hours of 9 am - 6 pm (NC - EST)

Benefits

Visit alphabest.org/careers to learn more about our benefits.