Bilingual (Creole) Disability Services Coordinator

Easterseals Florida is seeking a dynamic, organized, and detail-oriented individual for the Bilingual (Creole/English) Intake Coordinator role in our Treasure Coast Early Steps Program in West Palm Beach. Our program serves children from birth to age 3 with developmental delays.

About the role

The Intake Coordinator serves as the initial point of contact for the Early Steps program, supporting the program by completing intake duties for every family referred and ensuring accurate data entry into the Early Steps Data System.

Responsibilities

• Contact families referred into the program, ensuring all callbacks are made promptly
• Explain program and philosophy of the Early Steps Program for inquiries
• Obtain and verify all required intake data and insurance information
• Enter and maintain intake family's demographic information in Early Steps Data System, ensuring accuracy and avoiding duplication
• Schedule evaluation appointments, process appointment cancellations and reschedules, and monitor appointment timeline compliance

Requirements

• Bilingual skills (Creole/English)
• A high school diploma or general education degree (GED)
• Prior experience with medical intakes preferred
• Excellent customer service skills
• High degree of accuracy, attention to detail, and organizational skills
• Ability to communicate effectively, both orally and in writing
• Strong computer skills including experience using Microsoft Office products and database systems
• Ability to accurately enter data into a computer database system (fast and accurate typing/keyboarding skills)
• An energetic and professional individual who will promote a positive, respectful, and team-based environment

Benefits

• Live and on-demand professional development opportunities
• Medical, Dental, and Vision Plans
• Paid Holidays, Vacation, Sick, and Personal Time
• Employee Assistance Program
• Several Supplemental Insurance Policies
• 401(k) Savings Plan
• Easterseals Cares Wellness Program
• Work-life balance
• Opportunity to make a difference in the community and the organization

Pay

$16.39 per hour (includes health and time off benefits)

Schedule

• Full-time position working 37.5 hours per week
• Work schedule is 8:00 am to 4:00 pm, Monday through Friday