Bilingual Care Coordinator, Haitian Creole

About the role

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space—reimagining how care is delivered, accessed, and supported by families around the globe. As a Care Coordinator, you will support families and members across the US, addressing their unique caregiving needs and taking a proactive role in managing their care plans. You will be the primary point of contact for families, helping them navigate complex healthcare tasks such as finding the right providers, managing medical bills, scheduling appointments, tracking medications, and vetting facilities. You will ensure that administrative and logistical care is handled, allowing families to focus on what matters most.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges, paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies like AI, to scale our impact and stay at the forefront of care delivery. We partner with leading companies, including more than 35 Fortune 500 companies, to support the care needs of their workforces globally, and work alongside health plans and carriers to embed care support into their offerings.

Responsibilities

• Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family’s needs and goals.
• Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes.
• Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families.
• Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively.
• Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness.
• Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks.
• Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families.
• Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey.
• Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement.
• Represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy’s mission and services.
• Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements.

Training and Onboarding

You will go through a robust training program that includes hands-on work to set you up for success in the following areas:

• Technical Knowledge: Use of the Wellthy platform
• Customer Service
• The Wellthy Way of Communicating

Requirements

• Bachelor’s degree required (Social Work, Public Health, Healthcare Administration, or similar). Advanced degrees are a plus.
• 4-6+ years of healthcare experience, specifically in case management, crisis intervention (or equivalent), and coordination (e.g., Social Work, Geriatric Case Management).
• Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic, easy to understand, and thorough.
• Experience developing and facilitating care plans.
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member.
• Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion.
• To work remotely, you must have a strong internet connection, a quiet space to take calls, and a professional (distraction-free) environment.
• Work from a private, dedicated, distraction-free space to safely and securely handle sensitive information.

This is a remote, US-based opportunity. We are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

Preferred Qualifications

• Experience providing ongoing, hands-on support for complex healthcare situations.
• Experience creating high-touch customer journey experiences.
• Proficiency in more than one language is a plus.
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.

Benefits

• Remote work environment.
• Medical, dental, and vision benefits within 30 days of hire.
• Retirement savings account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, with two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Pay

Salary Range: $24.00 - $27.00 per hour of work (including training).