Bilingual Counter Sales

Job Responsibilities

• Answers incoming telephone calls and greets customers.
• Handles multiple customers and customer requests simultaneously.
• Aids in product selection by asking questions and actively listening.
• Troubleshoots and answers technical questions about products.
• Identifies and sources products for customers using various tools.
• Enters sales orders into the point-of-sale computer system.
• Processes customer returns and warranties according to company guidelines.
• Follows up promptly on customer requests and communications.
• Communicates with customers about potential delays or issues.
• Maintains a high standard of cleanliness and appearance in the showroom.
• Solves customer complaints and disputes professionally.
• Follows company pricing and credit guidelines.
• Prepares and issues sales quotes.
• Follows up on quotes to secure sales.
• Encourages customer satisfaction and store profitability.
• Recommends additional items and promotions to customers.
• Communicates sales lead information to outside sales staff and management.
• Promotes surplus, sale, discounted, and obsolete inventory.
• Communicates changes in product demand and inventory to purchasing or management.

Requirements

• Conversational English proficiency.
• Spanish conversational fluency preferred.
• High School Diploma or G.E.D. and at least two years of related experience in the HVAC/R industry.
• Two years of experience as a Sales and Service Associate in the HVAC/R or similar industry preferred.