Bilingual Consumer Contact Prof I
Essential Duties And Responsibilities
- Handles customer calls in a professional, courteous manner, using English and Spanish languages.
- Provides accurate information to the customer.
- Explains products and policies so the customer can understand.
- Handles some complex customer inquiries in areas of expertise.
- Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department.
- When follow-up is required, doing so within the timeframe committed to the customer.
- Wherever possible, help educate and convert the customer to a different or an additional self-service channel available.
- Consistently offer more cost effective service channels.
Minimum Knowledge, Skills And Abilities Required
- High school education or equivalent.
- Must be able to perform data entry and basic computer skills.
- Must be able to understand and respond to customer inquiries in one or multiple product categories.
- Excellent customer service skills and the ability to articulate and explain information clearly.
- Previous customer service or call center experience preferred.
- Excellent telephone communication skills are essential.
- Must be able, and willing to learn about Bank products and services.
- Good problem solving skills.
- Must be fluent in English and Spanish languages.
Bilingual Consumer Contact Prof I
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
Location
Cincinnati, Ohio 45227
Attention Search Firms and Staffing Agencies
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
About the Role
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
Qualifications
High school education or equivalent.
Skills
Excellent customer service skills and the ability to articulate and explain information clearly.
Benefits
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
Pay
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Schedule
Not specified.
Requirements
Previous customer service or call center experience preferred.
Responsibilities
Handles customer calls in a professional, courteous manner, using English and Spanish languages.
Skills
Must be able to perform data entry and basic computer skills.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must be able to understand and respond to customer inquiries in one or multiple product categories.
Qualifications
Must