Bilingual Community Engagement Specialist (Remote, Full Time - Weekends)

About the opportunity

We are seeking a highly motivated full-time Community Engagement Specialist to play a critical role on our team. This role involves identifying, reaching out to, and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those with high medical needs. The position is full-time with two schedule options: weekends required.

• Thursday - Monday with your days off being Tuesday & Wednesday
• Wednesday - Sunday with your days off being Monday & Tuesday

The first 2-3 weeks of training will be M-F 9am - 5:30pm.

Key responsibilities

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
• Listen openly to eligible members and meet them where they are – understanding that enrollment may require multiple outreaches and adopting a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program
• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
• Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
• Maintain key enrollment metrics and ensure you are supporting our mission to improve the wellbeing of underserved communities
• Effectively manage the end-to-end enrollment funnel, ensuring member's continuation in the enrollment process
• Provide consistent updates on funnel stages including delays and blockers
• Proficiency in all additional internal/external technology tools utilized for the position

Must-have qualifications

• You are physically located in the United States
• Your virtual Ops requires a quiet, HIPAA compliant and internet connected space
• You have 1+ year of experience working in a metric or quota-driven environment
• You are dedicated to working within and improving the community you are part of
• You are results driven with a proven track record of exceeding performance indicators
• You are bilingual (English/Spanish) with excellent communication skills, including proficiency reading, writing, speaking, and listening in both languages
• You have strong technical skills and comfort with utilizing multiple technology platforms

Preferred qualifications

• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You have experience with high volume outreach and engagement campaigns
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care

Benefits

• Salary: $23 per hour
• Comprehensive health, vision & dental insurance
• Employer-sponsored 401k plan
• Flexible vacation policy – take the time you need to recharge
• We provide the equipment needed for the role - laptop, monitor, etc.
• $100 monthly work from home expense stipend for your WFH days
• Opportunity for rapid career progression with plenty of room for personal growth!

About Pair Team

Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. We deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. We are one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. Pair Team is committed to building the future of more equitable, community-driven healthcare.

Our values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

Equal opportunity employer

We are an equal opportunity employer and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.