Bilingual Collection Specialist - Impounds (Auto)

About the Company

Veros Credit is committed to making vehicle ownership possible for everyone. Through a vast network of independent and franchise dealers, we help countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We value our employees and strive to make work welcoming and fun while offering limitless opportunities for growth and advancement. Employees enjoy company events, quarterly free meals, holiday activities, and a supportive community of friendly, positive, and ambitious team members.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short‑Term Disability (STD) and Long‑Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement (Mass Transit, Carpool, Plug‑In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And many more

About the Position

The Account Servicing Specialist (Impounds) is responsible for servicing auto loan accounts, including collections, payment negotiations, and repossession efforts.

Responsibilities

• Follow and ensure compliance with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, offering suggestions, alternative payment methods, and establishing payment procedures.
• Review accounts for special assistance (loan modifications, extensions, etc.) and gather necessary information or documents.
• Initiate and review repossession efforts to recover collateral.
• Accurately and professionally document account information and collection activities.
• Conduct investigative activities (skip‑tracing) to determine the whereabouts of customers through database searches and system records.
• Perform outbound calls and receive inbound calls via an auto‑dialing system or manual telephone system.
• Maintain satisfactory work efforts on an assigned queue and meet/exceed daily and monthly goals.
• Other duties as assigned.

Requirements

• 3+ years of experience in collections, preferably in subprime consumer lending.
• Effective communication, negotiation, and problem‑solving skills.
• Ability to read, interpret, and apply federal, state, and local collections regulations.
• Professional, tactful, and sensitive interaction with customers.
• Ability to thrive in a fast‑paced environment and work independently or as part of a team.
• Availability to work a flexible schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual English/Spanish required.