Bilingual Clinical Receptionist

About the role

IBI Clinic is seeking a Bilingual Clinical Receptionist to work at its Tampa and Hudson, FL locations, with required travel between sites. The role supports patient intake, scheduling, telehealth, administrative tasks, and social media/marketing efforts while providing exceptional bilingual patient care.

Responsibilities

• Provide exceptional patient care through effective communication and support in both English and Spanish.
• Manage telehealth appointments and ensure smooth operation of clinic systems.
• Assist patients with inquiries, scheduling, and follow‑ups while promoting services through upselling.
• Maintain accurate patient records and handle medical administrative tasks efficiently.
• Perform blood draws and other clinical responsibilities as needed.
• Collaborate with medical staff to ensure a seamless patient experience.
• Participate passionately in social media and marketing content creation.

Requirements

• Aesthetics/Personal Injury experience (preferred).
• Social media savvy – able to capture, create, and be part of social media content to drive traffic.
• Patient‑centered approach – delivering exceptional, high‑quality care to each patient.
• Bilingual fluency in English and Spanish (a plus).
• Ability to travel between Tampa and Hudson locations.
• Exceptional communication skills – engaging effectively with physicians, clinical staff, and patients.
• Problem‑solving and decision‑making abilities – prioritizing workload, meeting deadlines, developing solutions to patient needs.
• EMR proficiency – experience with electronic medical records and patient scheduling systems.
• Technical skills – ability to learn telemedicine systems, provide basic technical support, and triage issues.
• Administrative excellence – efficiently handling patient intake, scheduling, billing, and follow‑ups.
• Attention to detail – maintaining updated records of bookings and payments, following up with patients, ensuring prerequisite steps are completed.
• Strong sales skills.

Benefits

• Medical, Life, Dental, Vision insurance.
• 401(k) plan.
• Paid time off (PTO).
• Additional premium benefits as described.