Bilingual Clinical Pharmacist

The Role

Join our Clinical Care team at Arine! As a Bilingual Clinical Pharmacist, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our core clinical services. You will have a direct impact on the patients you serve while staying continuously up-to-date on developments in the fast-moving drug field.

What You'll Be Doing

• Engaging patients over the phone to deliver Arine's clinical services, including conducting Medication Therapy Management (MTM) services such as Comprehensive Medication Reviews (CMRs) and Targeted Medication Reviews (TMRs), medication adherence counseling, medication reconciliation, and clinical program education on behalf of their health plan.
• Reviewing completed medication reviews and counseling by other Virtual Pharmacist users, as assigned.
• Evaluating, assessing, and documenting patient data in Arine's software platform and other programs; preparing written reports and providing oral reports concerning patient care and team progress.
• Following up with clinics, providers, pharmacies, and patients to resolve patient issues and concerns in a timely manner, including transitions of care.
• Developing intervention strategies to optimize medication utilization, achieve quality measures, and meet other established goals.
• Managing a consistent volume of patient, provider, and pharmacy interactions while maintaining productivity and service quality.
• Meting individual and team performance metrics related to outreach, engagement, documentation quality, and clinical outcomes.
• Adapting and rotating across clinical projects and assignments based on evolving business and client needs.
• Identifying opportunities to improve workflows and Arine's software platform by participating in meetings, collaborating cross-functionally, submitting tickets, and leveraging automation and technology to drive efficiency.
• Providing daily sign-out and maintaining clear handoff communication to ensure continuity of care.
• Coaching and supporting Clinical Care team members and orienting new Virtual Pharmacist users to workflows and the platform.

Who You Are and What You Bring

• A Doctor of Pharmacy (PharmD) from an accredited college/university.
• A licensed Pharmacist and in good standing (multiple state licenses are a plus).
• Bilingual fluency in English and either Spanish, Mandarin or Cantonese. Must be comfortable speaking to patients in that language regarding their medications and healthcare.
• Knowledge of CMS quality measures, Star Ratings, HEDIS metrics, and Medicare Part C and Part D medication measures.
• Knowledge of chronic disease states across multiple therapeutic areas (e.g., cardiology, pulmonology, endocrinology, behavioral health), including management of patients with polypharmacy.
• Ability to review and assess the appropriateness of prescriptions, considering the influence of patient age, sex, concomitant disease states, concurrent drug therapy, foods, and diagnostic procedures on drug activity and disposition.
• Excellent written and oral communication skills, with the emotional intelligence to build rapport, navigate sensitive interactions, and remain patient-focused.
• Experience working with patients of different cultural, religious, and socio-economic backgrounds.
• Demonstrated reliability, accountability, and follow-through.
• A high attention to detail with a strong commitment to documentation accuracy.
• Comfort working in a metrics-driven environment where outcomes and quality are tracked.
• Ability to work independently - applying sound judgment, organizing and prioritizing competing responsibilities, and meeting deadlines with minimal oversight.
• Experience working with patients of different cultural, religious, and socio-economic backgrounds.
• Openness to coaching, feedback, and continuous learning.
• Ability to adapt and thrive in a fast-paced environment, managing multiple Medicare measures and clinical priorities while navigating evolving workflows and technologies.
• Knowledge of local, state, and federal regulatory requirements related to areas of functional responsibility.
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment.
• Willingness and ability to obtain registered pharmacist license in other states, as needed.
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month).