Bilingual Client Service Specialist, Dental (Mobile)

About the role

Harris County Public Health (HCPH) is a network of over 1,100 public health professionals serving approximately 2.3 million people in unincorporated Harris County. HCPH offers a range of services including medical and dental services, community programming, and health education. Our core values are innovation, engagement, and health equity.

Responsibilities

• Provide preparation, set-up, and support for dental programs and events, including patient registration, preparation, and event logistics.
• Prepare and assemble supplies and documents required for dental events, maintain an inventory of dental resources, and ensure timely submission of requests for additional supplies.
• Greet patients/participants upon arrival, coordinate patient registration, and ensure proper integration of all event/visit documents into the appropriate computer program.
• Maintain an active, reliable presence at health fairs and other community venues, furnishing accurate information for community members seeking dental services within HCPH programs.
• Conduct follow-up calls and communication with patients/participants and prospective individuals.
• Answer telephone inquiries, screen calls to determine the nature and urgency of inquiries, refer calls as appropriate, and schedule appointments with dental clinical staff.
• Instruct patients as needed regarding further resources, confirm scheduled appointments, and update appointment status in Dentrix electronic records.
• Prepare and utilize reports to ensure accuracy, support proper records documentation, and document patient and community encounters.
• Perform patient eligibility screening and verify insurance eligibility.
• Provide age-specific dental education to patients and participants.
• Perform other duties as assigned.

Requirements

• Education: Health-related technical field certification or associate's degree.
• Experience: At least six (6) months of experience in a clinical office setting or community program.
• Certifications/Licenses: Valid Texas Driver's License (upon hire), CPR Certification.
• Language: Bilingual (Spanish/English).

Knowledge, Skills and Abilities

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal and written).
• Able to work well with public and staff members.
• Must use personal mobile device for Multifactor Authentication process.

Core Competencies

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Communication Skills: Engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: Apply principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: Collaborate with communities to address systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: Use public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.

General Information

• Position Type and Typical Hours of Work: Full-time, Monday through Friday, 8AM to 5PM, with possible variations based on event schedules.
• Work Environment: Clinical and community-based settings, including mobile dental events.
• Physical Demands: Ability to lift, carry, push, pull up to 50 pounds and bend and stand for periods at a time.
• Work Location: Primary reporting address at 7457 Harwin Drive, Suite 324, Houston, TX 77036, and various community locations within Harris County.

Additional Information

Harris County is an Equal Opportunity Employer. For special services or accommodations, please contact (713) 274-5445 or email ADACoordinator@bmd.hctx.net. Applicants must pass a drug screen and meet other standards. Positions may close prior to the advertised closing date or at the discretion of the Hiring Department.