Bilingual Chinese (Mandarin) Social Media Moderator

About the role

We are hiring Bilingual Chinese- Mandarin speaking Social Media Moderators to support a fast‑growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service.

Responsibilities

• Review and moderate user accounts and content according to defined policies
• Evaluate reports related to private messages and group chats
• Assess and process account and content appeals
• Make consistent enforcement decisions based on platform standards
• Accurately document moderation actions and rationale
• Maintain quality, productivity, and consistency benchmarks

Requirements

• Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based work
• Strong judgment and ability to make consistent decisions
• Familiarity with major social platforms (e.g., short-form video, social media, or online marketplaces)
• Comfort enforcing rules without emotional escalation
• High attention to detail and documentation accuracy
• Psychological resilience and stress tolerance
• Reliable attendance and schedule adherence
• Fluent in Mandarin and English required

Qualifications

• Ability to work evenings and late-night shifts is required
• Fixed schedules once assigned

Skills

• Strong decision-making skills
• Consistency in enforcement
• Handling sensitive content

Benefits

• Competitive hourly base pay for bilingual moderators: $24/hr
• Full-time, on-site employment
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

Pay

Competitive hourly base pay for bilingual moderators: $24/hr.

Schedule

On-site role in Morrow, GA
Must be available Monday–Saturday
Operating hours range from 8:00AM through 2:00 AM EST
Ability to work evenings and late-night shifts is required
Fixed schedules once assigned

Important Role Disclosure

This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying.