Bilingual Certified Medical Assistant

Bilingual Certified Medical Assistant (BIL CMA)

About the role

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes. Services are provided on-site and through telehealth.

Responsibilities

• Welcome patients and create a positive, compassionate experience from check-in through discharge.
• Escort patients to exam rooms and prepare them for their visit.
• Obtain and accurately document vital signs, medical history, current medications, and patient concerns.
• Absorb and assist physicians, nurse practitioners, physician assistants, nurses, and support staff during examinations and procedures.
• Perform phlebotomy and collect, process, and prepare laboratory specimens.
• Administer medications, injections, and vaccines as directed by licensed providers.
• Perform patient triage and help ensure patients receive timely care.
• Return patient phone calls within 24 hours while providing professional, compassionate communication.
• Schedule appointments for providers, laboratory services, and follow-up care.
• Process referrals and coordinate care with internal and external healthcare partners.
• Document all patient interactions accurately in the electronic medical record (EMR).
• Authorize medication refills according to provider direction and established protocols.
• Educate patients on medications, treatment plans, preventive care, and follow-up instructions.
• Support patients receiving HIV treatment and individuals participating in HIV prevention (PrEP) services with dignity, compassion, and respect.
• Maintain exam rooms, treatment areas, and clinical equipment to ensure a clean, safe environment.
• Follow infection prevention, OSHA, HIPAA, and organizational policies.
• Participate in quality improvement initiatives that help enhance patient care and clinic performance.
• Assist with additional clinical and administrative responsibilities that support excellent patient care.

Qualifications

• Current Certified Medical Assistant (CMA) certification.
• Current Basic Life Support (BLS) certification.
• Minimum of 2–3 years of experience in a clinical or ambulatory care setting.
• Fluency in both English and Spanish (preferred).
• Experience using Electronic Medical Records (EMR).
• Excellent communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office applications.

Benefits

• Health Wellness day per quarter
• Parental Leave
• Free parking at our locations/bus line accessibility
• Competitive Salary & Benefits
• Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
• 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employee's spouse/dependent
• Credit Union

Company Culture

We believe great patient care starts with taking care of our team. When you join us, you’ll become part of a collaborative, mission-driven organization where every employee makes a meaningful difference. We foster a supportive environment that values respect, teamwork, diversity, professional development, and work-life balance.

Equal Opportunity Employer

Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.

COVID-19 Vaccination Requirement

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for all jobs, if not currently employed by Positive Impact Health Centers.