Bilingual Case Manager - Part Time

Family Tree partners with all people to prevent and overcome the interconnected issues of child abuse, domestic violence, and homelessness to promote safety, healing, and stability across generations. As a long-standing nonprofit human services agency, we empower change and transform lives through innovative, integrated services. We value diverse team members who share our commitment to uplifting marginalized voices, addressing oppression, and fostering inclusion and equity. Family Tree invests in its team through fair wages, competitive benefits, generous leave, and professional development.

Responsibilities

• Provide advocacy, crisis intervention, and conflict resolution to households experiencing domestic violence or homelessness (proficiency in English and Spanish required).
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies.
• Assist residents with housing navigation, benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills, and establishing personal support networks.
• Promptly enter documentation into Salesforce, HMIS, and other tracking systems for grant reporting.
• Complete accurate and timely documentation of client interactions.
• Follow up on service applications and conduct intakes for new clients.
• Communicate with partner agencies and professionals to enhance client services.
• Adhere to Family Tree’s Continuous Improvement Practice, including client support tools, feedback, and post-exit surveys.
• Support volunteers, interns, and staff at Family Tree shelters.
• Coordinate with the Program Director for shelter materials and needs.

Qualifications

Required Skills/Competencies

• Proficiency in English and Spanish.
• Critical Thinking: Ability to analyze facts objectively and think clearly under pressure.
• Problem Solving: Identify, prioritize, and implement solutions with limited supervision.
• Fostering Teamwork and Collaboration: Work effectively with team members, leadership, and partnering agencies.
• Flexibility and Adaptability: Navigate unknown situations and transition between tasks in a fast-paced environment.
• Communication: Explain complex ideas clearly in written and oral formats; provide direction and report factual interactions.
• Professionalism and Work Ethic: Manage time, focus on client needs, and apply trauma-informed, culturally competent practices.
• Initiative: Work self-directedly while collaborating with a team; strong attention to detail and organization.

Preferred Skills/Competencies

• Relationship Management: Build effective working relationships with team members and clients.
• Lived or professional experience working with vulnerable populations and marginalized communities.
• Decision Making: Gather information, evaluate options, and present solutions.
• Organizational Competency: Prioritize workload, manage time, and demonstrate strong attention to detail.
• Digital Literacy: Use Microsoft Suite, search engines, and digital platforms for communication and documentation.
• Resourcefulness: Navigate Metro Denver community resources, voucher administration, and Medicaid billing processes.

Schedule

• Part-time, 20 hours per week.
• Schedule: Friday and Saturday, 12:00 PM to 10:00 PM (may vary based on program needs).
• Includes afternoon, evening, and weekend hours; flexibility required.

Working Environment

• In-office position at a 24/7/365 shelter.
• Must have reliable daily transportation.

Physical Activities

• Sitting/standing for long periods.
• Talking and hearing (ordinary conversation).
• Reading paperwork and computer screen work.
• Manual dexterity for operating computers and telephones.