Bilingual Case Manager (Bilingual Spanish/English

About the role

The Case Manager will provide crisis counseling and case management to adults, particularly those with significant mental health issues, to support them in transitioning from homelessness to a more stable living situation. They will act as an access point for residents into the broader spectrum of substance abuse treatment, medical, and community mental health systems in San Francisco. The Case Manager will work with participants on developing various life skills that are necessary for successful housing retention once they move into housing, including money management, budgeting, housekeeping, and other skills. The Case Manager will provide housing retention support, which includes managing a housing assistance fund; facilitating groups, workshops and socialization activities; and conducting regular case management sessions at the office or in clients' hotel rooms, as appropriate.

Responsibilities

• Crisis counseling and case management to adults, particularly those with significant mental health issues
• Act as an access point for residents into the broader spectrum of substance abuse treatment, medical, and community mental health systems in San Francisco
• Work with participants on developing various life skills that are necessary for successful housing retention once they move into housing
• Manage a housing assistance fund
• Facilitate groups, workshops and socialization activities
• Conduct regular case management sessions at the office or in clients' hotel rooms, as appropriate

Qualifications

• Bilingual Spanish/English required
• 3 years’ experience working with people experiencing poverty, homelessness, mental health issues, active drug use and/or other related issues OR a BA/BS in Social Work, Psychology, Counseling or related field plus two years’ recent experience in case management with specific expertise in working with people who have mental health and/or substance use issues
• Previous personal experience with poverty, homelessness, mental illness and/or substance use issues strongly preferred
• Must have previous experience with client-centered case management, including creating and implementing case plans and linking individuals to various housing and treatment programs in the San Francisco Bay Area
• Must be able to engage successfully and work patiently with individuals who have multiple barriers to stability and have difficulty engaging with service providers. Must be willing and able to develop effective relationships following harm reduction principles
• Must have the ability to work professionally and ethically in a team setting, including the ability to maintain confidentiality, stay focused on participants’ case plans, and follow through on commitments in a timely and efficient manner
• Must be able to comply with and manage caseload requirements for City & County data collection and management systems
• Must have excellent interpersonal communication and listening skills
• Must have good writing skills, and documentation skills
• Willingness to learn coaching and motivational interviewing
• Commitment to social justice and personal & professional development

Additional Information

Hospitality House is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, gender, sexual orientation, gender identity, national origin, religion, marital status, medical condition as defined under State law, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and/or local laws and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.