Bilingual Case Manager

About the role

The Case Manager provides case planning, outreach, assessments, and crisis intervention to participants of The Center's LGBTQ-affirming wrap-around and support services. This role works collaboratively in a trauma-informed, goal-oriented team to help resolve housing stability for program participants.

Responsibilities

• Conduct intakes, assessments, and evaluations with new clients.
• Provide links to mental health services, substance abuse services, educational services, career development services, and other relevant resources.
• Deliver ongoing case management, crisis intervention, conflict resolution, and stabilization services to enrolled participants.
• Complete individualized service plans and self-sufficiency tools.
• Maintain accurate documentation of client goals, needs, case management plans, and service entries in internal data systems.
• Enter program data and outcomes into the region's Homeless Management Information System (HMIS) for grant and contract compliance.
• Document thorough case notes reflecting client progress toward individualized case management goals.
• Assist in completing monthly narrative reports for funder reports.
• Perform additional duties to support the organization's vision, mission, and values.

Requirements

• 1 year of experience providing case management services to people experiencing homelessness or at risk of homelessness.
• Fluency in English and Spanish.
• Comfort working in a PC/Windows-based environment with strong proficiency in Microsoft Office.
• Demonstrated ability to manage multiple tasks with shifting priorities.
• Competence in strength-based, trauma-informed, and Motivational Interviewing techniques.
• Reliable transportation, a valid driver's license, and auto insurance.

Preferred Qualifications

• Bachelor's degree in a social service-related field.
• 2 or more years of experience providing case management services to people experiencing homelessness or at risk of homelessness.
• Knowledgeable about current issues related to the LGBTQIA+ community and people experiencing homelessness.

Location

On-site at the office in Hillcrest, San Diego, and in the field with program participants.

Pay

$23.00–$25.00 per hour, commensurate with experience.

Benefits

• 401(k) retirement plan with company match.
• Full medical, dental, vision, and chiropractic health coverage.
• Out-of-pocket optional coverage for spouses, domestic partners, and dependent children.
• Generous vacation and holiday benefits.
• Professional training and development experiences.
• Opportunities for promotion and advancement.