Bilingual Case Aide - JOR

NYAP's commitment to doing what is best for children, youth and their families is a core value and one we look for in our newest team members.

Benefits

• 33 Paid days off each year (11 holidays + 22 days PTO)
• Healthcare benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits including a 401(k)
• Summer Hours Off (Half-day Fridays and Work Anniversary Trips)
• Mileage reimbursement
• Phone allowance
• Student loan repayment assistance
• Continuing education units (CEUs) and ongoing trainings/education

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Work alongside program case management team in supporting ORR’s 7 Day Case Management policy requirements.
• Maintain records data per ORR’s/NYAP’s/NAR’s records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Ensure documentation is timely uploaded to ORR’s system of record (UC Portal) and NYAP’s Evolv system.
• Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various case management activities.
• Assist with maintenance of case files and completion of intake and discharge packages.
• Support the coordination of legal service providers (LSP) “Know Your Rights” presentations and legal screenings.
• Provide ongoing case aide support to foster parent licensing, clinical, and medical teams when needed.
• Assist program with coordination of travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Demonstrate ability to service a diverse group of clients.
• Work independently and exercise a high level of confidentiality.
• Operate technology and learn new software applications with proven experience and high comfort level.
• Perform other additional responsibilities as required.

Requirements

• High School Diploma (4-year degree preferred).
• Understand ORR Policies and Procedures.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.
• Bilingual (English/Spanish); fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

Skills

• A long-term view on people expressed through compassion and support.
• A passion to be involved in high-impact work that makes a difference.
• A drive for excellence and continual improvement.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Enthusiastic self-starter.
• Strong organizational and administrative skills.
• Works well independently and as a team member.

Physical Demands

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.