Bilingual Carrier Services Associate

About the role

As a Carrier Services Associate for TQL, you’ll be a critical link between our customers, transportation partners, and internal teams. In this fast-paced, entry-level role, you’ll be trained to excel as the first point of contact for general inbound phone calls and emails. We’ll teach you how to assess each inquiry and situation and route the contact to the right TQL individual or department. Customer service is the foundation of TQL’s success. In a business where speed, accuracy, and reliability matter most, our team sets the standard by delivering proactive communication, real-time problem-solving, and exceptional support. Every interaction is an opportunity to strengthen trust and reinforce TQL’s commitment to being the industry leader in service excellence.

Responsibilities

• Manage a high volume of inbound phone calls and emails
• Help resolve caller issues and questions with a high sense of urgency and professionalism
• Document and manage all tasks in our internal systems
• Provide updates and communicate directly with the internal sales and support teams

Requirements

• Fluent in English and Spanish
• Passion for delivering excellent customer service
• Enjoy solving problems
• Maintain a calm, professional demeanor under pressure
• Communicate clearly and work well within a team
• Organized, with a high attention to detail
• Strong work ethic with a history of reliability
• Professionally driven and career motivated
• Comfortable working in a fast-paced office environment

Benefits

• Compensation starting at $17.50 + $1.00 bilingual differential with opportunity for annual merit increases
• Outstanding career growth potential
• Comprehensive benefits package including health, dental, and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement, and more
• Certified Great Place to Work with 900+ lifetime workplace award wins

Pay

Starting at $17.50 per hour, plus a $1.00 bilingual differential.

Location

4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.