Bilingual Care Delivery Tele Sales Agent

Become a part of our caring community.

About the role

The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting. Work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Responsibilities include:

• Converting Medicare-eligible callers to patients through telephonic conversations
• Proactively anticipating member needs and questions to provide guidance and stellar customer service
• Effectively describing services offered and selling prospective patients on the clinical care model
• Documenting and modifying contact notes across multiple CRM systems to properly record interactions with prospects and patients
• Understanding department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• Originating calls from leads as needed
• Making decisions regarding own work methods, occasionally in ambiguous situations, with minimal direction and guidance where needed
• Ensuring quality and productivity standards are maintained while working independently
• Following established guidelines and procedures

Requirements

• Demonstrates strong verbal communication skills
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Comfort working in a telephonic intensive environment
• Proficient in Microsoft Outlook, Word, and Excel
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Qualifications

Preferred qualifications include:

• Bachelor’s degree
• Telephonic sales experience
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read, and write in both languages without limitations or assistance

Work at Home Requirements

• Self-provided internet service must meet the following criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable, or DSL connection is suggested
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information

In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Schedule

Scheduled weekly hours: 40

Pay

The pay range reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications.

$40,600 - $55,800 per year

This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists, and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive, and personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.