Bilingual Call Center Representative

About the role

The Call Center Representative provides customer service support for the Management and Operations teams. Primary responsibilities include: answering, screening, and relaying calls from class members and claimants; researching claimant inquiries and logging correspondence details into RG/2's proprietary database; data entry of claimant data into RG/2's proprietary database; processing of mail as needed.

Responsibilities

• Reporting to the Director of Claims Administration, the Call Center Representative projects a professional company image, both internally and externally, is well organized and highly conscientious, has strong interpersonal and communication skills and exhibits the maturity to handle confidential materials and matters with discretion.
• Flexible schedule for a candidate interested in working 35 hours per week during normal business hours.

Requirements

• A high school diploma and a minimum of 1-3 years' of call center experience, preferably in a professional services environment.
• Bilingual with excellent communication skills, both oral and written, in Spanish and English.
• Knowledge of MS Office Applications (Outlook, Word, and Excel).
• Outstanding verbal communication skills, effectively interact with all organizational levels, ability to initiate, manage and complete tasks with little supervision.
• A strong attention to details, flexible and adaptable to various changing working conditions and able to manage competing time demands and priorities.

Benefits

• Competitive salary commensurate with experience.
• Performance based bonus and a wide range of employee benefits and support programs that include:
• Business Casual Dress Code
• 401(k)/Employee's Pension Plan
• Employee Assistance Program
• Employee Resource Groups
• Global Fit / Walk My Mind
• Flexible Spending & Commuter Benefits
• Life/AD&D Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Generous PTO
• MEDICAL / DENTAL / VISION Insurance
• Back-Up Advantage Program
• Telemed (MeMd)
• Pet Insurance

Schedule

Flexible schedule for a candidate interested in working 35 hours per week during normal business hours.

Pay

$18 - $24 per hour, commensurate with experience.