Bilingual Call Center Agent - Ohio, USA
AnswerHero · Ohio, United States · 1 mo ago
RemoteRemoteCustomer ServiceFull-time
What You'll Do
- Answering inbound calls promptly and professionally on behalf of our business clients
- Communicate fluently in both English and Spanish
- Take accurate, clear messages and relay them to clients in real time
- Schedule appointments and provide general client support per client instructions
- Follow client specific call-handling instructions with care and consistency
- Deliver a warm, efficient, and courteous experience on every call
Requirements
- Fluency in both English and Spanish (verbal and written)
- High school diploma or equivalent
- Strong empathy, active listening, and professional telephone manners
- Attention to detail and the ability to type accurately while on a call
- Reliable internet and dedicated workspace to ensure a professional setting
- Dependable attendance consistent in a 24/7 operation
- Availability to work at least one weekend day
Benefits
- Thorough Training Provided
- Room to Grow
- Supportive Team Environment
- Meaningful Work
- Competitive pay + bilingual premium
- Medical, dental, and vision insurance
- Accrual based Paid Time Off (PTO)
- Paid federal holidays per year
- Company-provided equipment
How to Apply
Ready to become a trusted voice for thousands of businesses? Here's what to expect:
- Submit your application and resume online
- Video interview typically scheduled within 5 business days
- Meet virtually with our hiring team
- Complete a short bilingual language assessment (English & Spanish, approximately 10 minutes)
- Offer and paid onboarding training
Apply now and become a Hero. We'd love to meet you.