Bilingual Behavioral Health Care Coordinator

About the role

The Care Coordinator is the "link" to ensure a continuity in coordination of client care through their collaborative interaction with all the providers and community relationships involved in that care - including but not limited to – physical health, behavioral health and social service providers. The Care Coordinator provides support to children & families enrolled in the HealthChoice Pathways to Success program through Pillars Community Health. Pathways to Success is a State of Illinois initiative to provide comprehensive care coordination that will enhance access to critical behavioral, medical and social services for children with complex behavioral health challenges.

Responsibilities

• Absorbs the care coordination in either the High-Fidelity Wraparound or Intensive Care Coordination service delivery model of the Pathways to Success program clients
• Able to meet the training and certification requirements of the High-Fidelity Wraparound evidence-based practice model
• Manages all documentation necessary to maintain organizational and service delivery requirements
• Facilitates Child and Family Team Meetings, as required
• Outreaches and educates participants and their families to the Wrap Around Process and Pathways to Success program
• Manages assigned participant case load through community outreach and by helping to conduct care coordination assessments that identify a child and family's global needs, strengths, and goals as part of the service plan development
• Gathers information for the IM+CANS and related care plans, including social and cultural factors that influence all aspects of health
• Conducts visits with child and family in home and community-based settings
• Makes daily alerts for participants entering an emergency room or inpatient hospital processes and other coordinated care interfaces, following up with clients and facilitating post-discharge appointments
• Documents the care/service plans and other vital information in electronic health record after each contact and service
• Actively leads care planning process that specifies direct care resources to meet physical and psychosocial needs; by prioritizing problems and establishing mutually agreed upon goals specific to the client
• Participates as assigned in participant education including development of materials, conducting presentations or supporting other team members in such efforts
• Collaborates with other multidisciplinary professionals and community agencies to provide a continuum of coordinated care addressing health and related social determinants
• Participates in quality improvement activities as assigned
• Documents comprehensive, accurate, and continual data on client records and program reports
• Prepares reports as needed for agency funders relevant to the position
• Participates in agency meetings and in-services
• Other duties as assigned

Qualifications

• Bachelor's degree required, preferably in Human or Health Services or Health Education, or meets the "Mental Health Professional" (MHP) designation as determined by the Department of Human Services
• Experience working with diverse child and family populations with intensive behavioral health needs, chronic health conditions, or alcohol and substance abuse
• Experience completing clinical documentation utilizing SMART goal structures for a client case load is required
• Case management experience, while providing care in home or community is also preferred
• Demonstrated Competencies: Ability to work as part of a team and collaborate with consumers, referrals sources, and other community providers is essential. Ability to relate to a diverse population. Excellent written and verbal communication skills. Ability to multi-task and meet ongoing deadlines for clinical documentation. Experience and proficiency with Outlook and Microsoft office programs, inclusive of Microsoft Teams, is essential. Language Bilingual fluency (English/Spanish) preferred.
• Must maintain a safe driving record and have current valid Illinois Driver's License. Reliable transportation is needed to travel to/from home and community-based interventions

Pay & Benefits

$20.00 - $25.00 per hour* Wage is based on one's experience, qualifications, and bilingual language skills as compared with our position requirements and other similar employees within the organization.

• Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid time off for vacation, sick, personal time, holidays, & wellness day
• Professional development membership to Relias Essential Learning