Bilingual Associate Client Support Consultants

What You'll Do

• Client Support: Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
• Learn: Continually upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
• Organize: Adhere to a daily schedule and organize tasks to handle a high volume of inbound calls, especially during peak seasons.

Required Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Able to work overtime hours during peak seasons.
• Call center experience is preferred.
• A college degree is great but not required.
• Skills to do the job are more important than formal education.
• Other acceptable experiences include: Experience noted above, OR Military experience.

What You Can Expect

In a typical day, you will:

• Help clients manage their business using ADP solutions, including troubleshooting and resolving payroll issues.
• Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
• Adhere to a daily schedule and organize tasks to deal with a high volume of inbound calls, especially during peak seasons.

Why Join Us?

Join a company that offers:

• Career advancement opportunities throughout your career journey.
• Award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning.
• An inclusive environment with a culture of collaboration and belonging.
• A metrics-driven call center environment as part of a structured day.
• A clear and easy communication style that builds rapport, establishes trust, and shines with professionalism.
• A healthy dose of fun and a friendly atmosphere.
• Opportunities to progress in a fast-paced, agile environment.
• Ongoing training, development, and mentorship opportunities to continuously learn.
• Healthy benefits and time off for volunteering for causes you care about.

About ADP

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.

Equal Opportunity Employer

ADP is committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.