Bilingual Administrative Scheduler – Senior Services

Bilingual Administrative Scheduler – Senior ServicesMiami, FL | Full-time, onsite | $16.50/hr Help older adults and caregivers take the next step toward the support they need.MOHR Talent is partnering with a nonprofit organization seeking a Bilingual Administrative Scheduler & Support professional to support its Aging and Disability Resource Center (ADRC).In this role, you will help coordinate appointments, process referrals, and guide clients through the scheduling process with patience and care. Your organization, follow-through, and ability to communicate clearly will help older adults and caregivers navigate services during times that may feel unfamiliar or overwhelming.This opportunity is well suited to someone who enjoys helping others and brings experience in nonprofit organizations, senior services, social services, community programs, or healthcare scheduling and administration.In this role, you will:Coordinate client appointments and maintain accurate scheduling records.Review and screen incoming referrals for assessment scheduling and processing according to established procedures.Contact clients and caregivers in English and Spanish to coordinate appointments, explain next steps, and address scheduling questions.Respond to inquiries and provide clear information about ADRC procedures.Communicate patiently with callers who may be confused, frustrated, or experiencing hearing difficulties.Record client contacts, appointments, cancellations, and other activity in designated databases.Prepare correspondence and organize incoming mail, email, and faxes.Maintain confidential records through accurate filing, scanning, and archiving.Work with staff and referring agencies to support timely coordination and follow-up.Assist with disaster-response activities and other administrative responsibilities as assigned.What you bring:Ability to speak English and Spanish fluently—required.An associate degree OR a high school diploma with at least two years of administrative experience.Experience handling multiple phone lines and coordinating appointments or client requests.Strong organization, attention to detail, and dependable follow-through.Clear verbal and written communication and a respectful, compassionate approach to client service.Proficiency with Microsoft Word, Excel, internet tools, and client databases or resource software.Typing speed of at least 35 words per minute.Ability to work independently and collaborate with a team.Experience that stands out:A background supporting older adults, people with disabilities, caregivers, or underserved communities is especially valuable. Experience in nonprofit administration, human services, community-resource programs, healthcare offices, or senior living settings is welcome.If you take pride in keeping things organized and helping people feel heard, informed, and supported, we encourage you to apply. MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com LI-KB1