Bilingual Administrative Assistant - Birth to Five Center of Excellence

Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. Our services improve lives and help families by supporting young children and their caregivers during this important time. We offer over 40 programs and services to more than 140,000 children.

About the role

We are seeking a bilingual (English/Spanish) Administrative Assistant for our Health and Developmental Services Department - Birth to Five Center of Excellence. This position is responsible for diverse administrative duties, including answering phones, providing customer service, responding to and following up on insurance billing questions, screening appropriateness of referrals, completing referral forms, checking in clients, and working with other Administrative Assistants to accomplish administrative duties within the program. A primary responsibility is to be the first point of contact for families with young children seeking services and to work with pediatrician offices and other community professionals referring for services.

Other duties may include interpretation and translation, filing, database entry, copying, faxing, maintaining files, and other duties as assigned. This position is located at the agency’s main office and is full-time.

Responsibilities

• Answer phones and provide customer service
• Respond to and follow up on insurance billing questions
• Screen appropriateness of referrals and complete referral forms
• Check in clients
• Collaborate with other Administrative Assistants to accomplish program duties
• Serve as the first point of contact for families seeking services
• Work with pediatrician offices and community professionals referring for services
• Perform interpretation and translation as needed
• Handle filing, database entry, copying, faxing, and maintaining files
• Other duties as assigned

Requirements

• High School diploma or GED required
• Bilingual (English/Spanish) required
• Proficiency in Microsoft Office Suite and experience using database systems
• Willingness to learn Electronic Medical Record (EMR) software
• Valid Arizona Fingerprint Clearance Card preferred or must qualify for a valid Arizona Level One Fingerprint Clearance Card
• CPR and First Aid Certification
• DES Criminal Affidavit
• Fingerprint Card Level 1
• FPC DPS Verification

Qualifications

• Previous experience as a receptionist and/or administrative assistant preferred
• Familiarity with pediatric outpatient clinic settings and insurance billing processes is a plus
• Strong ability to prioritize tasks, work efficiently in a fast-paced environment, meet deadlines, and collaborate effectively as part of a team

Benefits

• Day-one zero-contribution health plan options
• Wellness programming
• Generous paid time off
• High-quality paid training to promote professional growth and development
• Supportive and collaborative work environment

Schedule

Full-time, Monday - Friday, 9:00 AM - 6:00 PM