Bilingual ADAP/ HICP Administrator Assistant

Job Summary

The Bilingual Spanish ADAP/HICP Administrator is a critical member of a multidisciplinary team which provides efficient, effective, and compassionate services to adults living with HIV in a clinical setting. The person in this role will support the general administrative functions of a wide variety of duties including replying to emails, answering phones and attending voicemails. Assisting the team by calling and scheduling patients for their enrollment or recert appointments. Informing/ calling patients enrolled into HICP about GA DPH policy updates' deadline.

Requirements

• Essential Functions:
• Provides administrative support for the ADAP/HICP program, including but not limited to replying to emails and answering patient phone calls.
• Assists the team by calling and scheduling patients for initial enrollment and recertification appointments.
• Utilizes agency’s Electronic Medical Record (EMR) system to manage patient appointments for ADAP and HICP; document patient contacts; scan eligibility documents, including proof of income and residency, medical insurance and immigration status.
• Informs patients of all eligibility requirements inherent with ADAP and HICP.
• Reviews data insurance enrollment data prepared by external insurance navigation partners (e.g. Pride Life).
• Participates in monthly conference calls and meetings with Georgia Department of Public Health.
• Attends all agency and departmental staff meetings as scheduled.
• Attends at least 8 hours of annual training as assigned, with an emphasis on HIV treatment and cultural competence.
• Abide by all state, health district and agency policies regarding confidentiality of patient information.
• Abide by all PIHC policies and procedures, including conflict of interest policy.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Possesses exemplary organizational and time management skills.
• Possesses experience working in a healthcare setting, especially with indigent and culturally diverse populations.
• Possesses Electronic Medical Record (EMR) system knowledge.
• Possesses excellent communication skills (writing, spelling, listening and speaking).
• Collaborate as a team member.
• Possesses problem-solving and decision-making abilities.
• Is able to work and function without close supervision.
• Follows through to completion of assigned tasks.
• Possesses proficiency in word processing and spreadsheet databases.
• Must possess the ability to handle conflict and crisis in a professional manner.
• Possesses professional experience (at least one year) in a healthcare setting, preferably in a setting serving low income and uninsured/under-insured individuals
• Ability to prioritize tasks and manage time efficiently.

Qualifications

• Written and verbal fluency in Spanish
• Associate's degree or higher from an accredited university, preferably with a major in healthcare, social work, or related social service field
• Ability to work with patients and staff from diverse backgrounds
• Experience utilizing multiple documentation systems, including Electronic Health Record (EHR)

Notes

• Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
• Recreational drugs, weapons and violence are not permitted on agency property or at any agency events or programs.
• The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for all jobs, if not currently employed by Positive Impact Health Centers.