Bilingual Accounting Assistant

Essential Responsibilities

• Cook Accounts Receivable functions, including recording payments and deposits, creating client invoices, and assisting with other Accounts Receivable related tasks.
• Communicate with clients via email and phone regarding incoming payments, past due balances, and other client account questions in both English and Spanish.
• Communicate with staff in other CCOF departments regarding clients' AR account status and details.
• Support Accounts Payable functions such as check printing, generate and distribute contract inspector payment reports.

Specific Duties

• Record check, credit card, electronic check, ACH and Wire payments.
• Record deposits.
• Create and mail client invoices and statements.
• Post merchandise orders and promotional merchandise orders.
• Update client special billing terms.
• Correspond with clients about their incoming payments and account balances.
• Conduct bilingual (English/Spanish) outreach via phone and email to follow up on past-due client accounts.
• Generate and send month-end client account statements.
• Absist clients with payment plan inquiries.
• Set up client payment plans.
• Track and troubleshoot database sync errors between the Intact Platform and NetSuite client databases.

Miscellaneous duties as directed by the Accounting Manager or senior accounting staff.

Required Qualifications (Knowledge, Skills, and Abilities)

• Intermediate Spanish language skills to speak fluently and write clear detailed emails for client outreach and inquiries.
• At least 1 year of prior work experience in accounting or have taken appropriate accounting courses.
• Highly organized, motivated, and detail oriented.
• Understands how to prioritize competing needs and tasks without compromising quality.
• Reliably completes assignments within established deadlines.
• Quickly responds to high priority requests and questions.
• Proactive, self-directed and driven to achieve goals.
• Notices and fixes errors that others might overlook.
• Acknowledge mistakes and turn them into learning opportunities.
• Has a track record of leaving things better than they found them.
• Communication Skills. Professional written and verbal communication.
• Writes clearly and adapts communication to suit various audiences, providing relevant context and asking thoughtful questions to understand others' perspectives and foster engaging, effective interactions.
• Organizes and shares information effectively.
• Receptive to constructive feedback.
• Ability to handle and communicate sensitive information with discretion.
• Receives and applies constructive feedback effectively.
• Professionalism in customer service. Displays a courteous, helpful attitude at all times when interacting with clients.

Desired Qualifications

• Prior experience performing accounting, data entry, or customer service tasks in an office environment is preferred.
• Prior experience using QuickBooks, NetSuite or other accounting or Enterprise Resource Planning software a plus.
• Associate or bachelor's degree in appropriate field is preferred.
• Prior work experience in a non-profit or mission driven organization.