Bike and Ski Shop Supervisor

About the role

The Shop Supervisor is a key member of the store Management Team. This leader directly supervises Shop Mechanics, drives the shop program to deliver a best-in-class customer experience, and is responsible for delivering shop business results and achieving service goals. This role builds and leads the shop team, manages shop production and facilities, and completes production shop work to REI quality and productivity standards. The Shop Supervisor partners closely with the Store Manager and Regional Shop Specialist to develop and deploy store-level shop strategy and tactics.

Responsibilities

• Partner with the Store Manager to drive business objectives of employee engagement, customer satisfaction, and promoting co-op membership through leading the customer and employee experience in shop service.
• Proactively recruit and hire (internal and external) talent to maintain appropriate levels of trained employees to meet shop business needs.
• Train, certify, and build an engaged team of technicians to carry out shop service functions and provide excellent customer service.
• Coordinate production, manage throughput, and execute shop service work to meet customer demand and REI expectations.
• Write a shop staff schedule, considering labor guidance, to support current business trends and needs while maximizing service across operating hours.
• Identify and implement ways to improve the shop customer experience and workflow by increasing productivity while maintaining or improving quality.
• Manage risk to REI by ensuring all shop employees are trained and certified to the level of work they perform and that all work meets REI and manufacturer quality and safety specifications.
• Build a diverse technical workforce and ensure an inclusive environment for shop employees.
• Demonstrate initiative and productivity, and lead Shop Mechanics, Service Advisors, and store staff.
• Support REI’s shop and membership programs by understanding, advocating for, and implementing business initiatives.
• Evaluate Shop Mechanic job performance and deliver timely check-ins and reviews.
• Model quality shop service work and productive work behaviors. Conduct regular audits and quality control checks.

Requirements

• 2-4 years retail management experience preferred.
• 2-4 years previous bike and/or snow sports shop experience or equivalent/transferrable skills.
• Demonstrated leadership skills, with the ability to lead, train, motivate, and develop staff.
• Commitment to providing outstanding customer service.

Benefits

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off.

Pay

Pay Range: $20.90 - $26.09 per hour.