Big Woods Pizza: Nashville, IN: Host

Host

Key Responsibilities

• Warmly greet and welcome guests as they enter the restaurant, creating a positive and inviting atmosphere.
• Manage the reservation system, accurately record reservations, and communicate effectively with the kitchen and waitstaff to ensure seamless seating arrangements.
• Maintain a well-organized and tidy front-of-house area, including the host/hostess station and waiting area.
• Provide accurate wait time estimates to guests during peak dining hours and manage guest expectations while ensuring their comfort.
• Espouse guests to their designated tables, presenting menus, and informing them of any specials or promotions.
• Anticipate and accommodate special requests and needs of guests, such as high chairs, wheelchair accessibility, or specific seating preferences.
• Handle guest inquiries, complaints, and concerns with professionalism and promptness, escalating issues as necessary to management.
• Collaborate with wait staff to coordinate seating, manage guest flow, and facilitate a smooth dining experience for both guests and employees.
• Maintain knowledge of the restaurant's offerings, including menu items, beverages, and daily specials, to assist guests with informed choices.
• Manage the waitlist efficiently during busy periods, keeping guests informed about wait times and seating availability.
• Assist in maintaining the cleanliness and organization of the front-of-house area, including menus, condiments, and decor.
• Thank guests for dining with us as they leave the restaurant and inquire about their experience.
• Contribute to a positive team environment by effectively communicating with colleagues and providing support as needed.

Qualifications and Skills

• Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner.
• Strong organizational skills to manage reservations, guest flow, and waitlist efficiently.
• Ability to handle high-pressure situations and manage guest expectations during peak dining hours.
• Adaptability and flexibility to accommodate changing business needs and guest preferences.
• Basic computer literacy to manage reservation systems and seating arrangements.

Requirements

• Ability to stand and walk for extended periods.
• Lift and carry items weighing up to 20 pounds.
• Navigate potentially crowded spaces with ease.
• Must be 16+ years of age.
• Weekend availability.

Benefits

• Discounts on meals and merchandise.
• Potential for upward mobility and growth.
• Flexible scheduling.