Bi Lingual Sr. Member Relationship Specialist

About the role

Delivers consistent and exceptional member experience with every member interaction. Builds relationships with members through needs assessments and product and service recommendations that serve their financial needs. Advises members on improving financial health with savings, managing debt, building credit, lending options, digital banking, and marketing campaigns and promotions.

Responsibilities

• Proactively outreaches to members and prospects and performs follow up activities including calling to deepen relationships
• Assists members with completion of loan applications, inspecting documents for accuracy and thoroughness for stipulations
• Reviews loan applications, gathers credit histories and reports, and works with Consumer Lending to assess credit risks
• Engages members with mortgage and other internal and external partners to help members with their financial goals
• Participates and may lead business development events to identify sales prospects and follows up on leads to achieve both individual and branch sales targets as assigned
• Assists members with financial transactions including working with cash and checks while adhering to policies and procedures to accurately process transactions, identify and prevent fraud, and balance cash negotiables daily
• Performs daily branch duties and responsibilities as assigned by manager including servicing ATMs and other branch operations tasks
• May be required to become a Notary Public based on the needs of the branch location
• Handles more complex member service functions and transactions
• Acts as a resource to train new and existing branch employees as needed
• May support branch manager in branch activities including monthly audits, branch reports, and other branch tasks as assigned

Qualifications

• Member-facing role
• Expert Level experience
• Customer service and customer service oriented mindset
• Conflict resolution skills
• Microsoft Office proficiency
• Data entry skills
• Troubleshooting and support capabilities

Pay

$39,500.00 - $54,400.00/yr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Full medical/dental/vision benefits
• 401k
• Sabbatical after 10 years
• Growth opportunities as they expand the Louisiana market

Schedule

This is a fully onsite position in Sulphur, LA.