Bi-Lingual Call Center Agent

About the role

SCR Medical Transportation LLC is seeking bi-lingual Call Center Representatives to join our team. Pay starts at $17.00 for training and then increases to $18.50 once training is complete.

Responsibilities

• Fluent in both English and Spanish
• Answer reservation calls within three (3) rings
• Provide trip status updates in the form of ETA calls
• Ensure all call center requirements outlined in the PACE contract are met or exceeded, i.e. 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less
• Provide support to clients by addressing questions, issues, concerns regarding registration for the service
• Properly handle lost and found calls
• Communicate any issues that impede the efficient operation of the call center to management personnel
• Participate in re-training sessions

Qualifications

• One (1) year work experience
• High School Diploma

Key Performance Indicators

• 95% of all calls answered within 30 secs
• Daily average talk time 90 seconds or less

Attitude and Skills

• An attitude of empathy
• A desire to provide high quality customer service to individuals certified under the American with Disabilities Act

Benefits

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Pay

The starting pay for this position is $17.00 for training, then $18.50 once training is complete.

Schedule

Hours may vary based on shift and coverage needs.