BHRS Program Coordinator

Examples of Duties

• Plan, organize and coordinate the operations of programs and services administered by Merced County Behavior Health and Recovery Services.
• Build and maintain positive professional relationships with a variety of stakeholders including, but not limited to, public and private agencies, community organizations and professional groups.
• Maintain current and up-to-date knowledge of principles and practices of current Behavioral Health and Recovery Service policy, laws/regulations and contract negotiations.
• Plan, direct, and support the implementation of surveys; direct and/or perform research and statistical analysis on complex administrative, fiscal, and/or programmatic matters.
• Plan, direct, and support the design, analysis, development, and implementation of new and revised programs, systems, procedures, methods of operation, and forms.
• Plan, direct, and support the preparation of budgets, reports, manuals, and/or publications.
• Supervise the work of clerical, technical, and/or professional analyst staff; assign work, establish work priorities and performance standards, and provide feedback to subordinates.
• Review program protocols for compliance with state mandated programs.
• Conduct a variety of analytical and operational studies regarding program activities; evaluate alternatives, make recommendations for improvement; and assist with the implementation of procedural, administrative, and/or operational changes after approval.
• Prepare narrative and statistical reports, correspondence, spreadsheets, and graphics.
• Participate in the establishment of strategic short-term and long-range program planning.
• Draft, review, and analyze existing and proposed program policies, rules, regulations, legislation, and ordinances affecting unit area, recommend and implement changes as needed.
• Facilitate program training and tracking development needs.
• Ensure effective coordination of assigned activities with other departments, divisions, units, and outside agencies; represent the program in committee meetings.
• May interview, select, and make hiring recommendations of assigned staff.
• May plans direct, manage, and perform investigations into a variety of consumer complaints.
• Research and understand social, economic and equity issues impacting populations and program areas.
• Attend training conferences relevant to current Behavioral Health and Recovery Service problems, programs, and services.
• Establish and maintain liaisons between the Behavioral Health and Recovery Services and other public and private agencies, community organizations, and professional groups.
• Perform related duties as assigned.

Minimum Qualifications

• Three (3) years of professional level experience in public service performing work in behavioral health, health and human services, social services, community health, alcohol/drug recovery program services, or closely related field; including one year in a lead or supervisory capacity.
• Equivalent to graduation from a four (4) year college or university with a degree in behavioral health, psychology, social work, public administration, business administration or closely related field.
• Additional experience may be substituted for the required education on a year-for-year basis.
• Desirable Background with Behavioral Health and Recovery Services, Child Welfare, or Criminal Justice System as a consumer or family member.

Essential Functions

• Operate a personal computer and other modern office equipment, including repetitive hand and arm motions.
• Frequent use of hand-eye coordination.
• Occasionally operate a motor vehicle.
• Provide, as assigned, program audit oversight responsibilities.
• Make oral presentations/training before groups.
• Perform a variety of administrative, technical, and program analysis functions.
• Plan, direct, and supervise staff in identifying and analyzing program problems and develops solutions.
• Review regulatory materials for impact and possible review/revision of program policies and procedures.
• Communicate effectively with others in person and over the telephone.
• Analyze data, interpret policies, procedures and regulations, develop appropriate conclusions, and prepare reports.
• Establish, implement and achieve program goals and objectives.
• Meet deadlines under stressful conditions.
• Resolve conflicts and respond appropriately to complaints.
• Complete multiple priority projects with conflicting deadlines.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Perform related duties as assigned.

Knowledge

• Principles of program analysis and program design necessary to formulate appropriate policies and procedures.
• Basic county government rules and responsibilities and functions, terminology and practices of the division/program to which assigned.
• Data analysis and statistical representation techniques.
• Computer applications related to the work, including spreadsheets and basic methods of graphic presentation, word processing, and electronic mail.
• Techiques and methods of organizing and motivating groups.
• Principles and methods of strategic planning.
• Governmental functions and organization.
• Effective leadership and team building principles.
• Principles and methods for investigating and resolving client grievances and complaints.

Ability

• To administer and perform highly complex audit activities associated with programs.
• To analyze data and present ideas and information effectively.
• To identify problems and central issues and develop workable solutions.
• To consult with managers on a wide variety of program matters.
• To participate in strategic planning activities to recommend and implement program changes and improvements.
• To analyze situations accurately and initiate appropriate action.
• To prepare clear, concise, accurate, and effective correspondence, presentations; financial, statistical, and narrative reports; policies, procedures, and other written materials.
• To speak effectively and convey ideas clearly.
• To understand, interpret, apply, and explain complex laws, rules, and regulations as they relate to assigned areas of responsibility.
• To effectively represent the division to other departments, agencies and stakeholders in strategic planning meetings.
• To establish and maintain effective working relationships with a variety of department staff.
• To exercise judgment, tact, and diplomacy with a variety of political, social, economic groups in a variety of situations relative to a variety of issues.
• To work independently in identifying the need for and developing proposed changes to program practices and policies.

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