BH Program Manager II - Intake and Engagement Team - FT (Mon-Fri, 8:00am - 4:30pm)

Key Responsibilities

• Oversee daily service delivery, ensuring everything runs smoothly, with the possibility of 24/7 service duties.
• Ensure all operations follow corporate, funder, departmental, and program guidelines.
• Lead your team and coordinate with external agencies to deliver top-notch services.
• Ensure assessments are in line with clients' needs, preferences, and goals.
• Guide the team in using participatory planning methods and help implement plans that achieve the best results.
• Identify opportunities to improve services and provide professional development for your team members.
• Ensure individuals with complex behavioral health needs get the support they need to thrive in the community.
• Regularly assess and enhance care and service delivery, ensuring alignment with UHBH’s strategic plan.
• Keep up with the latest knowledge and trends through ongoing education and professional involvement.
• Lead by example, ensuring services meet clients' physical, emotional, educational, and safety needs.
• Maintain a helpful and professional attitude toward patients, visitors, and colleagues.
• Promote a culture of quality, safety, and cultural awareness within the department.
• Stay current on relevant regulations and comply with the Corporate Compliance Plan, including required training and activities.

Required Qualifications

• Education: Master’s or Doctorate in social work, psychology, counseling, or a related field (for hires after July 1, 2023).
• Licensure: Must be a Qualified Mental Health Provider (e.g., RN, Social Worker, Licensed Counselor).
• Experience: Two years of experience, including at least one year in behavioral health.
• Missouri Licensure: Must be licensed or eligible for licensure in Missouri.
• Communication Skills: Excellent verbal and written communication skills, with a focus on working well with diverse teams and clients.
• Specialized Licensure: Staff with a Master’s in social work must hold MO LMSW or higher.
• Driving Requirements: If driving is part of the job, you must meet the Fleet Driving Safety and Compliance Policy.
• Ongoing Training: Complete required training during orientation and as part of continued employment.