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BH Care & Administrative Support Coordinator

Harbor Community Health Centers · San Pedro, CA · 2 days ago
On-siteAdministrativeFull-time

Job Summary

The primary role of the Behavioral Health Care Coordinator is to provide care management and administrative support to help patients access behavioral health, substance use, and social services tailored to their individual needs. This position supports the Behavioral Health (BH) team by facilitating service delivery, advocacy, and education for clients and the community. The Behavioral Health Coordinator also assists patients in connecting with additional resources, such as psychiatric services, referrals for a higher level of mental health care, and other community-based support services.

Expectations

  • Adheres to all Harbor Community Health Centers (HarborCHC) Policies and Procedures
  • Counsels self in a manner that aligns with HarborCHC’s core values at all times
  • Maintains a positive and respectful attitude with all work-related contacts
  • Communicates regularly with his/her immediate supervisor about Behavioral Health Departmental and HarborCHC concerns
  • Consistently reports to work prepared to perform the duties of the position and adheres to scheduled work hours
  • Performs duties as workload necessitates
  • Works as part of a multidisciplinary team
  • Demonstrates integrity and accountability for duties and responsibilities
  • Performs all job functions in a professional and courteous manner

Mission, Vision, and Values

Our mission is to provide low-cost, comprehensive, high-quality health care and supportive services to those in our community who do not have access to medical care. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity, Compassion, Excellence, and Diversity, Equity, & Inclusion. Employees must possess a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Clinic.

Essential Duties & Responsibilities

  • Clerical and Administrative Tasks
  • Assist BH providers with patient paperwork, faxes, and correspondence
  • Ensure all patient communication is documented completely and scanned timely into the electronic health record (EHR)
  • Follows the no-show policy and procedure and ensures all correspondences are documented in a telephone encounter or note in eClinicalWorks
  • Coordinate phone triage for incoming calls to the Behavioral Health department
  • Serve as a liaison for the medical and dental care teams
  • Manage BH appointments with a focus on keeping the schedule full
  • Support the BH provider in matching patients appropriately with an individual therapist
  • Generate Behavioral Health (BH) reports as needed
  • Verify patients’ insurance eligibility
  • Under the guidance and supervision of the Behavioral Health Director, serve as a resource and train new and current non-behavioral HarborCHC staff on Behavioral Health protocols
  • Maintain patient confidentiality and protect operations by keeping patient health information confidential as determined by HIPAA regulations

Qualifications

  • Bachelor’s degree in social work or related field of study and 1 year of experience working in a behavioral health setting
  • Ability to work with people of diverse cultural, educational, social, and economic backgrounds
  • Ability to organize and prioritize work tasks
  • Knowledge of HIPPA compliance for patient/agency records according to established professional social standards
  • Ability to work as part of a multidisciplinary team
  • Knowledge of community mental health and social services
  • Computer and internet proficiency
  • Coordinate long-term therapy referrals for patients with chronic/severe mental illness
  • Excellent oral and written communication skills
  • Excellent organizational skills
  • Experience utilizing an Electronic Medical Records (EMR) system is highly desirable
  • Bilingual English/Spanish required

Physical Requirements

  • Sit, use hands to manipulate objects, tools, or controls
  • Reach with hands and arms
  • Talk and hear
  • Lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  • Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust

Hours

HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00am-5:00pm, and Saturday 8:00am-5:00pm with occasional overtime or other shifts based on clinic need. This is a non-exempt position, and any overtime must be approved by the supervisor in advance.

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